Service & Support

Get all the help you need right here at our Hisense Support Hub


Contact Us

Need to get in touch with us?
Send us a message.


Product Registration

Proud owner of a Hisense product?
Please register your product.


Manuals and Guides

Get helpful information about your Hisense products.

Warranty Information

Learn about your product's warranty terms and conditions.

Log a Service Request

Need to log a service request for your Hisense product?

Store Credit Request

Need to log a credit request for your Hisense product? (For store use only)

Product Accessories

To order or discuss available Hisense accessories, please contact a Hisense Customer Service Representative at 08604473673 to speak directly to a Hisense Customer Support representative or send us an email at Hisense South Africa accepts a variety of payment methods for product accessories.

Hisense Customer Support hours of operation are :

Service Call Center : 8:00 – 18:00 ( Monday – Friday )

Standby Refrigeration : 8:00 – 14:00 ( Saturday,Sunday & Public Holidays)

Johannesburg Service centre:

145 Western Service Road, Woodmead office Park, Woodmead, Sandton.
Tel: 011 100 3429


Durban Service centre:

Unit 10
No. 1 Brickworks Road Briardene
Thynk Industrial Park
Tel: 031 5630139


Cape Town Service centre:

Hirsch’s Complex, Cnr Koeberg & Racecourse Road Milnerton. Cape Town
Tel: 021 5554260



Frequently Asked Questions


Answers to our customer’s most common questions.
See if the solution to your problem has already been solved here.