Service & Support

Get all the help you need right here at our Hisense Support Hub


Contact Us

Need to get in touch with us?
Send us a message.


Product Registration

Proud owner of a Hisense product?
Please register your product.


Manuals and Guides

Get helpful information about your Hisense products.

Warranty Information

Learn about your product's warranty terms and conditions.

Log a Service Request

Need to log a service request for your Hisense product?

Store Credit Request

Need to log a credit request for your Hisense product? (For store use only)


To fully utilize the HDR function of compatible external devices, please download the latest firmware.

Product Accessories

To order or discuss available Hisense accessories, please contact a Hisense Customer Service Representative at 0860 447 3673 to speak directly to a Hisense Customer Support representative or send us an email at Hisense South Africa accepts a variety of payment methods for product accessories.

Hisense Customer Support hours of operation are :

Service Call Center : 8:00 – 18:00 ( Monday – Friday )

Standby Refrigeration : 9:00 – 14:00 ( Saturday,Sunday & Public Holidays)

Johannesburg Service centre:

145 Western Service Road, Woodmead office Park, Woodmead, Sandton.
Tel: 011 100 3429


Durban Service centre:

Unit 10
No. 1 Brickworks Road Briardene
Thynk Industrial Park
Tel: 031 5630139


Cape Town Service centre:

Hirsch’s Complex, Cnr Koeberg & Racecourse Road Milnerton. Cape Town
Tel: 021 5554260



Frequently Asked Questions


Answers to our customer’s most common questions.
See if the solution to your problem has already been solved here.