Service & Support

Get all the help you need right here at our Hisense Support Hub

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Contact Us

Need to get in touch with us?
Send us a message.

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Product Registration

Proud owner of a Hisense product?
Please register your product.

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Manuals and Guides

Get helpful information about your Hisense products.

Warranty Information

Learn about your product's warranty terms and conditions.

Log a Service Request

Need to log a service request for your Hisense product?

Store Credit Request

Need to log a credit request for your Hisense product? (For store use only)

Product Accessories

To order or discuss available Hisense accessories, please contact a Hisense Customer Service Representative at 08604473673 to speak directly to a Hisense Customer Support representative or send us an email at service@hisense.co.za. Hisense South Africa accepts a variety of payment methods for product accessories.

Hisense Customer Support hours of operation are :

Service Call Center : 8:00 – 18:00 ( Monday – Friday )

Standby Refrigeration : 8:00 – 14:00 ( Saturday,Sunday & Public Holidays)

Johannesburg Service centre:

6 Chloor road, Chloorkop, Kempton Park, Johannesburg
Tel: 011 100 3383 | 011 100 3429

Email: servicejhb@hisense.co.za

Durban Service centre:

Unit 10
No. 1 Brickworks Road Briardene
Thynk Industrial Park
Tel: 031 5630139

Email: servicedb@hisense.co.za

Cape Town Service centre:

Hirsch’s Complex, Cnr Koeberg & Racecourse Road Milnerton. Cape Town
Tel: 021 5554260

Email: servicecpt@hisense.co.za

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Frequently Asked Questions

FAQ

Answers to our customer’s most common questions.
See if the solution to your problem has already been solved here.