Hisense F.A.Q

  • Hisense TV's
  • Refrigerators
  • Washers
  • Mobile
  • Small Appliances
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Make sure all accessories are in the box:

  • The stand
  • Base connector
  • Screws

You will need a screwdriver (Star) to connect the base stand to TV.

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It could be a fault of the TV set Or the remote control. It is easy to test the remote control than the TV set (Note) *Make sure to check that the batteries are working and that they are properly installed.

The easy way to test the remote control‘s infra-red LED is working or not, You would need to have a digital camera / camera phone to do the test.

Switch on the camera and face the remote control (LED side) to the camera lens and press the button on the remote control you will get the infra-red LED lighting up on the camera screen.

Test all the buttons and if they all are working then it would mean that the sensor on the TV set is not working or you could possibly have the wrong remote.

  • Check if the power cable is connected to the TV set and to the mains (wall).
  • Check if the mains are switched ON.
  • Check the ON/OFF switch underneath the TV set is switched ON (If on you should get the standby light switched on)
  • IF ALL THE ABOVE IS CORRECT AND THE STANDBY LIGHT DOES NOT LIGHT UP, THE TV SHOULD BE BOOKED WITH THE NEAREST HISENSE SERVICE CENTRE.

This could be because the sleep mode has been selected / activated.
To deactivate the sleep mode press the Sleep Button on the remote control – and select off mode.

You have different sleep time options – 10 / 20 /30 / 60 / 90 / 120 / 180 / 240 minutes and the OFF function.

If there is no signal to the TV set for 15 minutes then the TV set will automatically switch off.

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  • Adjust the thermostat
  • Listen if you can hear the sound of the compressor running
  • Listen if you can hear the compressor starting and stopping continuously
  • Adjust the temperature to a lower setting
  • Checked if the door is sealed
  • Make sure there are no warm food items placed in the fridge

Readjust the temperature setting

  • Check that it is not over loaded with clothes
  • Make sure the door is closed 100%

This means that the tap of the water supply is closed.

This is a draining fault, to resolve you would need to clean the pump.

IMPORTANT: ENSURE THAT THE WATER IS COOLED BEFORE DRAINING THE APPLIANCE.

To clean the pump, do the following:

  • Stop the machine and unplug it.
  • Depending on the model remove the plinth by holding it tightly on both side, pushing it downward and tilting to the side. Or, push down on the tabs provided on both sides and remove it
  • Place a container beneath it
  • Open the filter but do not remove it completely
  • Slowly turn the filter counter clockwise until the water begins to drain out
  • Wait until all the water has drained
  • Now unscrew the filter completely and remove it
  • Clean the filter and filter chamber
  • Check that the pump rotter moves freely
  • Reinsert the filter and screw it colockwise
  • Pour about one liter of water in the detergent draw
  • To reactivate the eco system
  • Check that the filter is inserted properly and securely
  • Reinstall plinth
  • Plug in appliance and stat the program

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

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